Mailing Address
Main Address:
Justice Federal Credit Union
5175 Parkstone Drive, Suite 200
Chantilly, VA 20151 |
Visa Payments:
Justice Federal Credit Union
PO Box 96099
Charlotte, NC 28296-0099 |
Member Service
Member Service Representatives are available Monday through Friday from 8:30 AM to 8:00 PM (EST) to answer any questions, conduct transactions on your account, or take applications by phone.
| Toll-Free Phone: |
800.550.5328 |
| Local DC Area Phone: |
703.480.5300 |
| Fax: |
703.480.5400 |
| General Email: |
jfcu@jfcu.org |
| Membership Email: |
jfcumembership@jfcu.org |
| The Informer (phone banking
system): |
703.480.5333 or 800.347.9965 |
| Please Note: Do not use standard email to transmit sensitive/personal information. To communicate sensitive information with Justice FCU, please use our Secure Email Service. |
VISA Cardholders
| Lost/Stolen/Disputes—VISA Credit Card
(24/7): |
866.820.3036 |
| Lost/Stolen/Disputes—VISA Debit Card (24/7): |
888.918.7749 |
| VISA Balance Transfer: |
866.820.3036 |
| VISA Rewards Program: |
800.621.4112 |
| VISA Credit/Debit TDD Line: |
800.221.7728 |
| Card Services Email: |
cservices@jfcu.org |
| Please Note: Do not use standard email to transmit sensitive/personal information. To communicate sensitive information with Justice FCU, please use our Secure Email Service. |
Important VISA Travel Notice:
Prior to traveling outside of your normal area of card use, be it domestic or foreign, please call Justice FCU at least 48 hours in advance at 800.550.5328 to let us know the dates and location(s) you will be visiting. If traveling over a weekend, please notify us by 4:30 PM (EST), the Friday before your departure. We will place a memo on your account, which will prevent your VISA Debit and Visa Credit Cards from possibly being blocked due to unusual activity in those locations.
Secure Email Service
Justice FCU is fully committed to providing the safest, most secure environment for all of your banking needs. This includes the safe and secure transmission of personal information through email. To communicate sensitive information with Justice FCU, please use our Secure Email Service.
Additional Email Addresses
Mortgage Escalation Process
If you would like to contact us regarding any issues or concerns with your mortgage or home equity loan, please call 800.550.5328, Monday through Friday from 8:30 AM to 8:00 PM (EST). Or, you may send correspondence to:
Justice Federal Credit Union
Attn: Collections Department
5175 Parkstone Drive, Suite 200
Chantilly, VA 20151
If you are contacting us by mail, please allow 10 business days from receipt of your correspondence to receive a written response. |
