| |
What is identity verification?
As our member, we know how you typically behave: what types of transactions you conduct, when and from where.
If we detect any activity that does not seem like your typical behavior, we will prompt you to futher verify your identity-so that
we can ensure it is you and not a fruadster attempting to comprise your account. This will only happen on rare occassions.
Normally you will not be asked for any additional information. For example, if someone tries to sign in with your user name and
password from a computer in a foriegn country shorthly after you have logged off from your normal computer at home, we may
decide to verify that it is really you trying to access your account.
For more information on data encryption, please view our Online Security
page.
Back to top
How
do I sign up for MemberLink?
Online – click
here
Back to top
How much will MemberLink
cost?
This service is absolutely FREE.
Back to top
Is MemberLink home banking
secure?
Yes, our MemberLink Home Banking system uses Secured Socket Layer
(SSL) encryption so your account and transaction information is
protected. This prevents computers along the route from eavesdropping
on the data transfer between the Justice FCU site and your computer.
For more information on data encryption, please view our Online Security
page.
Back to top
What are the requirements
to use MemberLink?
You will need the following to use MemberLink:
| • |
Justice FCU account number |
| • |
MemberLink password |
| • |
Computer with Internet access |
| • |
Web browser with 128-bit encryption |
Back to top
How
do I upgrade my web browser?
Please view our Online Security
FAQ for instructions on upgrading your browsers.
Back to top
How do I change my MemberLink password?
Once logged in to MemberLink you can
change your password by clicking on “Set Up”.
Back to top
Can I use letters or numbers
as my password?
Your password may contain letters or numbers as long as
it is between 4 and 20 characters long.
Back to top
Is my password
case-sensitive?
Yes, your MemberLink password is case-sensitive.
Back to top
What do I do if I forgot
my password?
Please call us at 800-550-JFCU(5328) and ask a Member Service Representative
to reset your password.
Back to top
How long will transactions
take to show up on my account?
MemberLink transactions are reflected immediately in your account.
This real-time interaction allows you to view your transactions
as soon as you confirm them.
Back to top
Can my account transactions
be downloaded into my personal finance software?
Yes, you can download your transactions as a QIF file or via
Quicken Web Connect or Money OFX.
Back to top
Can I transfer between
two accounts?
Yes, please contact a Justice FCU Member Service Representative at
800.550.5328
for directions and assistance.
Back to top
Can I change my address
via MemberLink?
Yes, just click on Member Information under the Member Profile menu.
Back to top
Can I order checks to
include my new address?
No, please contact a Justice FCU Member Service Representative at
800.550.5328
for assistance.
Back to top
When I use the Check Withdrawals
Feature on MemberLink, how long does it take for the check to be
sent and where can I have it sent?
Checks requested during normal business hours will be mailed within
24 hours. Checks requested after the close of business, on a
weekend, or on a holiday will be mailed within 24 hours of the
following business day. The check is sent
to the address on record for that account.
Back to top
How do I cancel my Web BillPay service via
MemberLink?
We are sorry to hear that you wish to cancel
your Web BillPay service; it is a fast, no hassle way of paying your
bills. If you have experienced problems with this service, we would
appreciate hearing from you. If you feel the need to cancel the Web
BillPay Service, you can do so by clicking on Funds Management and choosing Web BillPay. Once
inside the Web BillPay system, please choose My Profile then
Cancel Service and follow the prompts.
Back to top
How do I cancel my
eStatement service on MemberLink?
Click on eServices and choose eStatement. Once you are
inside the eStatement system, click on the Opt Out link and follow
the prompts.
Back to top
How do I cancel my
eLERT service on MemberLink?
Click on eServices
and choose eLERT Set Up. From
there, follow the prompts.
Back to top
How do I make a mortgage payment through MemberLink?
The Mortgage Pay Me link can be found on the Balances page under the Account Summary menu.
Click here for more information.
Back to top
Where can I find the details of my mortgage loan
when using MemberLink?
Click here for more information.
Back to top
How do I place a check reorder via MemberLink?
Just click on Check Reorder under the Funds Management menu.
Back to top
Where on MemberLink do I access copies of my
checks?
You may access copies of your checks by clicking on History, insert the date the check cleared from your account on
both the From and To boxes, click on Preference, and choose Cleared checks, then click on the Submit button.
Click on the hyperlink underlining the check number and wait for image to appear. You can then print out the check
image from your computer.
Back to top
Will the check image contain a copy of both the front
and back side of the check?
Yes, both of the images on the front and back side will appear.
Back to top
When a merchant hands me my
check back, will I still
be able to obtain a copy?
When a merchant hands you your check back it means that
the merchant is converting your check to an ACH Electronic Debit from your account, therefore no
image is available.
Back to top
When I pay other
companies by phone, will I
be able to print a copy of this check?
You would be able to if the Business processed your payment request as a
check. However, if the check was
processed as an ACH Electronic Debit from your account, then unfortunately you will not be able to obtain a copy.
Back to top
What are the reasons for not being able
to view some of my draft copies?
There are several reasons this can happen.
- You are still using your old checks that are based on your social security number.
By ordering new checks with your new 14 digit MICR number, you will have this service available for your future use.
You can still order your old check copies through our Check Copy Request link under Funds Management at no charge.
- Occasionally, if you are having trouble with a random
check copy, it may not be available on our system and you may
also order this through our Check Copy Request link under Funds Management at no charge.
Back to top
Once my check clears my account, how long do I have to
wait to print an image?
It will usually take 24 to 48 hours.
Back to top
Will I be able to print a copy of the payment
I made on the Justice FCU Web Bill Pay system?
You can verify this by obtaining this draft number on:
- MemberLink Home Banking – Go through History
- Web BillPay - View Payment history and detail
Back to top
Will I be able to pull an official check copy drawn on
my account?
No, but you can call a Communication Service Representative and order a copy. There is a fee of $5.00 for this
service.
Back to top
|
|
