Mobile Banking FAQs

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How do I access Mobile Banking?

Which mobile devices support Mobile Banking?

How does Mobile Banking handle security?

Is there a fee to use Mobile Banking?

What Justice Online Banking services does Mobile Banking include?

What happens if I get locked out of Mobile Banking?

Can I use Mobile Banking if I don't have access to my Justice account through Online Banking?


I keep getting locked out of my account when I try to login on my mobile phone. Why doesn't it accept my login information?

Why can't I see the first few transactions of my account history?

How do I know if my phone is web-enabled?



How do I access Mobile Banking?
In order to access Mobile Banking you will need the following:

  • Justice Federal Credit Union Online Banking Access (valid Login ID and Password)
  • A wireless device with an internet connection (see Question #3 for supported devices)

Simply download our app by visiting the App store for iPhone, or Google Play for Android, or   enter the Mobile Banking URL into the browser of your internet-enabled wireless device and then login using your Justice Federal Credit Union Online Banking Login ID and Password.

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Which mobile devices are supported for Mobile Banking?
You can access Mobile Banking from any internet-enabled mobile phone including:

  • iOS Devices (iPad, iPhone)
  • Android Devices
  • Windows Mobile Devices
  • Blackberry Devices

Note: devices must have an internet connection/data plan.

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How does Mobile Banking handle security?

Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway, mobile banking provider Servers and Justice’s web servers is encrypted using the Secure Socket Layer (SSL).

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Is there a fee to use Mobile Banking?
No. Mobile Banking is FREE! However, data and other fees may apply per your contract with your carrier.

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What Online Banking services does Mobile Banking include?
Mobile Banking includes the following Online Banking services:

  • Account Summary
  • Account Transaction History
  • Transfers
  • Bill Pay
  • View Pending Bill Payments
  • Cancel Pending Bill Payments
  • View Bill Payment Histories
  • Mobile Deposit (iOS & Android only)
  • And, much more!

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What happens if I get locked out of Mobile Banking?

You must reset your password in Online Banking. For security reasons, you may not set your new password on Mobile Banking. Once you've set your password through Online Banking, you may use your Login ID and new password to immediately login to Mobile Banking.

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Can I use Mobile Banking if I don't have access to my Justice accounts through Online Banking?

No. You must have a Justice Online Banking Login ID and Password in order to use Mobile Banking. Please visit www.jfcu.org to register for Online Banking.

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I keep getting locked out of my account when I try to login on my mobile phone. Why doesn't it accept my login information?
Since we have launched our new online banking platform, make sure you have completed your new required one-time registration.

If you have registered and still have issues, please note that passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lower case letter, you may need to use your phone's shift key to change the default from upper case. In addition, some phones require extra 'shift' key presses to enter numbers instead of letters.

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Why can't I see the first few transactions of my account history?
Due to the screen size on the mobile phone, only a limited amount of information may be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More" it will take you to the next page of information.

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How do I know if my phone is web-enabled?

If you have a browser of any kind or wireless web on your phone's main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.

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