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Accessible Banking

Banking in Person

Talking ATMs

Talking ATMs are also available at many of our locations. To verify whether a desired location is equipped with this feature, click on our Account Locator*, search for your location and select ‘View Branch Details’.

Make cash or check deposits right at the ATM, anytime of day or night, including weekends and holidays.

ADA Compliant ATMs

Height and Reach

Justice ATMs have been designed to meet the height and reach requirements in accordance with ADA Standards. For wheelchair users, the ATM offers optimized parallel and front approach, providing easy access, security and private space.


The ATM screen may be ‘blanked’ by the user or by the insertion of an industry standard connector into an enhanced audio head jack. Voice guidance also provides repeatable and interruptible voice instructions.

Speech Guidance

Operating instructions and orientation, visible transaction prompts, user input verification, error messages, and all displayed information for full use is accessible to and independently usable by individuals with vision impairments.

Speech guidance is delivered through a mechanism that is readily available to all users, including but not limited to, an industry standard connector or a telephone handset.

Input Controls

All keys used to operate the ATM are tactually discernible. Key surfaces are raised above the surrounding surface by a minimum of 1/25 inch (1 mm). The outer edges of key surfaces have a maximum radius of 1/50 inch (0.5 mm).

Numeric / Function Keys

All ATM keypads are arranged in a 12-key ascending layout and have a tactilely distinct number five key. Function keys, characters and symbols contrast visually from their respective surfaces.

Display Screen

Displays are visible from a point located 40 inches above the center of the clear floor space in front of the machine. All characters displayed are sans serif and comply with the 3/16 inch ADA height requirement based on a 16 x 32 display matrix.

Braille Instructions

ATMs have instructions in Braille informing the user to insert his or her personal earphone in the jack in order to hear the speech output.

Locate a Justice Federal ATM

Banking Anywhere Anytime

We strive to continually enhance the accessibility and usability of our website and mobile applications so that you can successfully manage your finances whether you are using a home computer, mobile device** or tablet from anywhere, anytime.

Digital Banking

At Justice Federal, we strive to provide you with simple, secure access to your money—anywhere, anytime. We are excited to bring you a more personalized Digital Banking experience that we believe you will enjoy!
All of the features you already love from Online and Mobile Banking, plus many more, are packaged into one state-of-the-art Digital Banking experience.

Learn More About Digital Banking

Banking by Phone

Phone Banking is Justice Federal's audio response telephone banking system for easy, 24-hour access to your Justice Federal accounts, 7 days a week.

  • Accessible from any touch-tone telephone
  • Provides share and loan balances
  • Hear cleared checks
  • Hear account history
  • Place check copy and stop payment orders
  • Perform withdrawals, transfers, and loan advances

It's Easy to Use
To reach Phone Banking, simply call 703.480.5333 in the Washington, DC area, or 800.347.9965 outside the DC area. Once you are connected, a series of prompts will instruct you on how to conduct transactions or to receive information.

Phone Banking Service Codes
Download a list containing all of the service codes
To obtain further information or a personal identification number for Phone Banking, contact us at 703.480.5300 or toll-free at 800.550.5328.

Telecommunication Relay Service (TRS) for the Deaf

Justice Federal accepts TRS calls, please call 800.550.5328 Monday through Friday 8:30 AM – 8:00 PM, EST.


Pay-by-Phone is a convenient service that allows payments to loans, and deposits to shares, via ACH. Payments are accepted for same day processing through 8:00 PM, EST.

Payments may be made on all consumer loans, except mortgages and VISA credit card accounts, unless these accounts are delinquent. To authorize a payment by phone, please visit your nearest Justice Federal branch or call 800.550.5328, Monday – Friday, 8:30 AM – 8:00 PM, EST.

Payments received before 8:00 PM, EST, on delinquent mortgages or credit cards will be posted the next business day, after 8:00 PM, EST payments will be posted on the second business day.

Secure Email

We are fully committed to providing the safest, most secure environment for all your banking needs. To send and receive secure emails to and from Justice Federal, register your email address in our secure email system. Registration takes only minutes, and will ensure the safety of your sensitive account information sent via email.

Visit and select “Contact Us” from the menu options. Click “Register Now” to begin using Justice Federal Secure Email.

Helpful Tools

U.S. Currency Reader program

The U.S. Department of the Treasury’s Bureau of Engraving and Printing is providing currency readers, free of charge, to eligible blind and visually impaired individuals. More information about how you can apply to order a currency reader is available at the Bureau of Engraving and Printing.

Tips for Portable Document Format (PDF) documents

Adobe provides a useful guide that provides tips and suggestions for using screen reader technology with PDF documents.

Accessing PDF Documents with Assistive Technology: A Screen Reader User’s Guide

Important Legal Disclaimers and Information

*Your wireless carrier may charge you for data usage. Check with your wireless carrier for details regarding your specific wireless plan and any data usage charges that may apply. This app uses the location services provided by the device to determine your location. We do not capture or store any location data. Location information is used only to provide the app with "nearby" branches and/or ATMs.

**We do not charge a fee for Mobile Banking. However, third party message and data rates may apply. These include fees your wireless carrier may charge you for data usage and text messaging services. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply. Also, a supported mobile device is needed to use the Mobile Banking App. Remote Deposit is a feature of Mobile Banking. Use of the Mobile Deposit feature requires a supported camera-equipped device and you must download a Justice Federal mobile banking app. Justice Federal account and Online Banking required. Certain other restrictions apply.

***A federal regulation limits the number of transfers that may be made from a savings or money market account. Please see our Schedule of Service Fees for additional information.

1Your wireless carrier may charge you standard text message rates.