Special Assistance Promise

Justice Federal Announces Special Assistance to Members Affected by the Government Shutdown

Effective immediately, Justice Federal Credit Union offers special assistance in the form of unsecured, low interest rate loans and deferred payments to Members of the Department of Justice and the Department of Homeland Security affected by the Federal Government Shutdown. Learn More

Extended Call Center Hours: To further assist, our Member Service Call Center will be available Monday through Friday from 8:30 AM to 9:00 PM (EST) and Saturday from 9:00 AM to 12:00 PM (EST). Please call us at 800.550.5328 for assistance.

Important Travel Notice

Prior to traveling outside of your normal area of card use, be it domestic or foreign, please call Justice FCU at least 48 hours in advance at 800.550.5328 to let us know the dates and location(s) you will be visiting. If traveling over a weekend, please notify us by 4:30 PM (EST), the Friday before your departure. We will place a memo on your account, which will prevent your VISA Debit and Visa Credit Cards from possibly being blocked due to unusual activity in those locations.

by Phone

Member Service
Member Service Representatives are available Monday through Friday from 8:30 AM to 8:00 PM (EST) to answer any questions, conduct transactions on your account, or take applications by phone.
Toll-Free Phone: 800.550.5328
Local DC Area Phone: 703.480.5300
Fax: 703.480.5400

VISA® Debit & Credit Card Services
Debit Card PIN Change (24/7): 844.810.7616
Lost/Stolen/Disputes — Credit Card (24/7): 866.820.3036
Lost/Stolen/Disputes — Debit Card (24/7): 888.918.7749
Credit Card Balance Transfer: 866.820.3036
VISA Rewards Program: 800.621.4112
VISA TDD Line: 800.221.7728

by Email

Secure Email
To communicate sensitive information with us, please use our Secure Email Service. Do not use standard email to transmit sensitive/personal information.

Standard Email
General Member Service: jfcu@jfcu.org
Membership: jfcumembership@jfcu.org
Card Services: cservices@jfcu.org
Consumer Loans: jfculending@jfcu.org
Mortgage: mortgagee-support@jfcu.org
Human Resources: hr@jfcu.org
Marketing: emarketing@jfcu.org

Please allow us up to (1) business day for a response to your email. Should you require more immediate assistance, please call a Justice Federal Member Service Representative at 800.550.5328, Monday through Friday from 8:30 AM to 8:00 PM (EST).

by Mail

Main Address
Justice Federal Credit Union
5175 Parkstone Drive, Suite 200
Chantilly, VA 20151

VISA Payments
Justice Federal Credit Union
PO Box 71050
Charlotte, NC 28272-1050

Please Note: If you are contacting us by mail, please allow 10 business days from receipt of your correspondence to receive a written response.

Mortgage Escalation Process

If you would like to contact us regarding any issues or concerns with your mortgage or home equity loan, please call 800.550.5328, Monday through Friday from 8:30 AM to 8:00 PM (EST). Or, you may send correspondence to:

Justice Federal Credit Union
Attn: Collections Department
5175 Parkstone Drive, Suite 200
Chantilly, VA 20151

Branches & ATMs